Grrr.... Riped off by Vodafone

I say Vodafone but all these providers in Egypt and seems worldwide are thieves.  Here's the story. Daughter to Scotland with Blackberry and roaming. When returned got the bill on internet and Gadzooks, GPRS bill for 1897 LE. So on to Vodafone Customer Help (or Customer Stonewalling, Customer Disinformation, or any expletives you care to use). Note, her phone was off for 7 of the 14 days she was there as she forgot charger.

Here is the song and dance I was given. BTW we have 100 LE per month postpaid plan.

While in UK she had 5 MB free GPRS and then the charges were 102 LE per MB thereafter. Vodafone person said this is the agreement between other countries. 

I said damn phone was off  half the time and daughter said she did not use any more than normal with BBM's.
Answer:
Vodafone says, says even with phone off, all the emails and BBM's are waiting on Blackberry server. I asked where is says any of this on website. She said we should have called customer service!!!


I found no explanation of such charges anywhere on their site. Only says BBM Egypt for 100 LE per month you have 200 MB usage. Person also said extra charge in EGYPT was 1 LE per MB

BEWARE - suggest if traveling, get the rates from your provider and get them in writing.

Ya  I am P****ED

Hope this waring helps someone else to avoid being stolen from.